Note: If you need to Contact us, please check your Spam filters to ensure our return eMails are getting through to you.
Sizing Questions:
1. Why don't you just list sizes by breed or weight?
Estimating measurements this way is often too inaccurate to ensure good fittings. For example, a 10-pound Pug pup would have much larger neck measurement than a 10-pound Chihuahua. And while there are similarities in sizes for dogs of a same breed, there are still too many variations to ensure a great fit. For this reason, we ask that you use your own dog's measurements when choosing clothing and accessories.
2. My dog wears a size Medium when I buy clothes at the pet store. Can't I just order a Medium in your clothes too?
No. Most pet clothing producers have their own sizing standards, which all differ, so always know your pet's measurements and compare them to the ones listed on the item's page.
3. So how do I figure out my dog's size then?
Please visit our Sizing page for instructions on measuring your pet. Write down your dog's measurements and compare them with the ones given on each product's page. Remember, if your dog has very thick fur, or fits into two size catagories, it is best to order larger size. If you would like help selecting the correct size, simply contact us and we will be happy to help you.
Ordering Questions:
4. How do I place an order?
For ordering online;
Click the "Add to Cart" button under the item's description and it will be added to your cart and you will be taken to the cart page.
On the cart's page, you may use the navigational buttons at the bottom to see the shipping costs, continue shopping, or checkout. Clicking the red "X" new to the product's price will remove the item. If you opt to continue shopping, you can click the "View Cart" link at the top of any page, or the shopping cart icon in the righthand sidebox to return to the cart page at any time.
When you are ready to checkout, click the "Go to Checkout" button from within the cart's page, or the "Checkout" link in the top bar of any other page of the site. You will see a screen that offers the option of signing in (if you are a returning customer) or entering your billing information (for new customers). Select the appropriate choice and follow the steps to enter the information neccessary to complete the checkout process.
If you wish to pay with a debit card, credit card, or electronic check, you will be using the secure PayPal payment option, and will be taken to their SSL encrypted pages, which adds safety to your payment processing. You do not have to have a PayPal account to use this method, and you simply follow the instructions to complete the transaction. If you do have a PayPal account, just sign in and complete the transaction following their instructions.
To order by mail;
Follow the instruction above to add items to your cart and enter the Checkout area.
When you reach the page to enter payment information, select the Check/Moneyorder payment method. Continue to the next page to confirm your order. You MUST click the "Confirm Order" button at the bottom, or the order will not complete. The final page will give you your order number, which you need to include with your payment.
After you place the order, you must mail your payment within 14 working days or the order may be voided, unless you notify us with reason for delay.
Alternate mail order method;
We do realize that there are people who are not comfortable using online shopping. For this reason, we will provide a printable Mail Order Form for those who request it.
You have 24 hours after placing any order in which you can cancel it. Cancellations must be sent to us by eMail, and you will receive a return eMail acknowledging the cancellation. Cancellations will not be accepted after 24 hours.
5. Do you take orders from outside of the United States?
Yes we do, but our shopping cart is not set up for this yet. Simply Contact us for shipping rates and ordering instructions.
6. What forms of payment do you take?
For U.S. customers, we accept Visa, MasterCard, Discover, American Express, most bank Debit cards and eChecks through PayPal. We also accept checks, money orders, and cashier's checks. Please be aware that personal checks are held for 7-10 business days before shipping to ensure that the funds clear.
For International customers, we accept PayPal and International money orders.
*Please note: if you are paying with PayPal and your total is over $50.00,
we can only ship to a confirmed address*
7. Is it safe to use my credit card with your site? What is your privacy policy?
Yes. For your protection, we use only the PayPal payment processing system for all credit/debit card payments. PayPal utilizes SSL encryption and top security measures to ensure that your credit card data is safe. Puppycoat Junction does NOT collect your credit card number.
Click here to view our Privacy Policy and read more about how Puppycoat Junction handles your information.
Shipping & Returns Questions:
Please visit our Shipping Info page or our Return Policy page for information on these topics.
General Questions:
8. Isn't it silly to dress a dog?
We don't think so, and there are many cases where clothing is neccessary. Lots of dogs, especially smaller breeds, require clothing of some kind for warmth. Clothes can protect them from sun, wind, and rain as well. Anyone who has an un-spayed female dog knows it is necessary to have a diaper of some sort at times, and how frustrating it is trying to cut a store-bought
baby diaper to fit a dog. We have also encountered *many* dogs of all sizes that absolutely love being "dressed up", perhaps for the extra attention it gains them? We feel that as
long as the clothing is made to provide comfort of some sort, there's nothing silly about it.
9. Is it safe to put this stuff on my dog?
In general, yes. However, you should think of dressing your dog as if you were dressing a baby
and take adequate precautions. Just like any other small item that your dog may find laying around the house or tear off of one of its toys, if a bow or other decor is torn from its clothing it may pose a choking hazard. And, if a dog is left unattended while wearing anything (including collars), there is always a chance they could get caught on something and
not be able to get loose, perhaps harming themselves.
For these reasons we suggest that you NEVER leave a pet caged or otherwise unattended when wearing clothing, accessories, or collars. But because unforeseen events can always happen, and we can not monitor every owner's actions, we will not accept responsibility in the unlikely event that any damage should occur while wearing any of our items.
